About Us
A Small Family Business with a Big Impact
Founded in 2005 by a team with deep telecoms experience, Safe Online Billing is a family-run business located in the East Midlands. We take pride in our personal approach to customer service and our commitment to providing reliable billing solutions specifically designed for UK telecoms resellers.
Our mission is to help telecoms resellers with billing solutions that save time, increase accuracy, and improve cash flow, allowing them to focus on growing their business.
Our Story
Safe Online Billing began as a family business, born from our own experiences in the telecoms industry. After years of struggling with billing software that wasn’t fit for purpose, we decided to build a solution specifically for UK telecoms resellers. Being a small team allows us to remain agile and responsive to our customers’ needs, providing a level of personal service that larger providers simply can’t match.
- Family-owned and operated since 2005
- Based in the East Midlands
- Small, dedicated team with telecoms expertise
- Personal approach to customer service
Our Approach
We believe billing should be a competitive advantage, not a headache. Our platform automates the entire billing cycle, from CDR collection to invoice generation and delivery, while providing the flexibility to adapt to your unique business model. We’re committed to continuous improvement, with regular updates and new features based on customer feedback and industry changes.
- Focus on automation to save you time
- Balance between simplicity and powerful features
- Regular updates and new features
- Customer-driven development roadmap
Our Difference
Unlike generic billing software or expensive enterprise solutions, we offer a platform specifically designed for UK telecoms resellers. Our team combines deep telecoms knowledge with software expertise, ensuring our solution addresses the real-world challenges you face. We’re not just a software provider – we’re your billing partner.
- Telecoms-specific, not a generic billing solution
- UK-based support from industry experts
- Affordable pricing for businesses of all sizes
- Dedicated to the success of UK telecoms resellers
Our Core Values
These principles guide everything we do, from product development to customer support.
Simplicity
We believe powerful software doesn’t have to be complicated. Our platform delivers advanced features with an intuitive interface anyone can master.
Reliability
Your billing is mission-critical. Our platform is built on robust infrastructure with 99.9% uptime and comprehensive backup systems.
Transparency
No hidden fees, clear pricing, and straightforward terms. We believe in being transparent with our customers and helping them be transparent with theirs.
Continuous Improvement
We’re never satisfied with the status quo. Our platform evolves constantly based on customer feedback, industry changes, and technological advancements.
Meet Our Leadership Team
Experienced professionals with decades of combined experience in telecoms, software development, and customer service.
Founder & Technical Director
Dr Paul Barrass
With over 20 years in telecoms software development, Paul leads our technical strategy and product roadmap. His deep understanding of telecoms billing systems ensures our platform meets the unique needs of UK resellers.
Founder & Client Relations Director
Susan Barrass
Susan oversees all client operations and ensures excellence in customer service delivery. With her extensive experience in account management and telecom operations, she facilitates seamless onboarding processes and maintains strong client relationships, ensuring that service quality consistently exceeds expectations.