White-Label Customer Portal for Telecoms Billing
Customer Self-Service Portal
Give your customers 24/7 access to their billing information and service details through a professional, branded portal. Our customer portal reduces support costs, improves satisfaction, and enhances the overall customer experience.
Empower Your Customers with Self-Service
The 24/7 Customer Service Solution
Today's customers expect immediate access to their information. Our customer portal delivers a seamless self-service experience that meets these expectations while reducing your support workload:
- Fully branded with your company identity
- Accessible anytime, anywhere, on any device
- Secure access to billing history and documents
- Detailed usage information and analytics
- Online payment capabilities
Comprehensive Portal Features
Our customer portal offers a complete set of self-service capabilities:
Invoice Access
View, download, and print current and historical invoices in multiple formats including PDF and CSV.
Usage Dashboards
Interactive visualisations of service usage with filtering, comparison, and drill-down capabilities.
Online Payments
Secure payment options including card payments, direct debit setup, and payment history tracking.
Portal Experience by Package
Choose the portal experience that matches your business needs:
| Feature | Startup | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Invoice Access | ✓ | ✓ | ✓ | ✓ |
| Basic Usage Viewing | ✓ | ✓ | ✓ | ✓ |
| Payment Options | ✓ | ✓ | ✓ | ✓ |
| Usage Analytics | — | Basic | Advanced | Enterprise |
| Custom Branding | Basic | Full | Advanced | Multi-Level |
Interactive Usage Analytics
Give your customers valuable insights into their telecoms usage:
Visual Usage Breakdowns
Interactive charts and graphs showing usage patterns by service type, time period, department, or user.
Trend Analysis
Historical usage comparisons and trend spotting to help customers understand changing usage patterns.
Detailed Call Records
Searchable, filterable call history with comprehensive information about each communication.
White-Label Branding
The customer portal is fully brandable with your company identity:
- Visual Branding Elements: Your logo, colour scheme, typography, and design elements
- Custom Domain: Access through your own domain name for a seamless experience
- Personalised Content: Custom welcome messages, help content, and announcements
- Terminology Customisation: Adjust system terminology to match your service offerings
- Layout Options: Flexible portal layout configurations to match your preferences
- Email Integration: Portal notifications with consistent branding and messaging
Customer Portal Benefits
A self-service portal can offer several important advantages for telecoms resellers:
Support Efficiency
Reduce routine billing enquiries by giving customers direct access to their billing information
Payment Convenience
Provide convenient online payment options that can help improve cash flow
Customer Experience
Enhance customer satisfaction by providing 24/7 access to billing information and usage data
Industry Context: Self-Service Expectations
Modern business customers increasingly expect self-service capabilities:
- 24/7 Information Access has become a standard expectation in business services
- Digital-First Experiences are preferred by many business customers
- Usage Analytics help customers understand and optimise their spending
- Transparent Billing builds trust and reduces support enquiries
- Online Payment Options are considered a basic business requirement
Our customer portal is designed to meet these evolving expectations while reducing your administrative burden and strengthening your customer relationships.
Ready to Empower Your Customers?
Transform your customer experience with a powerful, branded self-service portal. Contact us today to discuss how we can implement a customer portal that enhances satisfaction while reducing your support workload.