Remote Hands - Expert Support for Your Telecoms Billing
Expert Support During Business Hours
Our Remote Hands service provides access to our billing experts for those complex or time-consuming tasks that require specialist knowledge. Available during standard UK business hours (9am-5:30pm, Monday-Friday), our team can help with setting up tariffs, creating custom reports, or investigating billing discrepancies.
Professional Support from Billing Specialists
Let Our Experts Handle the Complexity
Even with the best billing platform, some tasks require specialist knowledge or are simply too time-consuming to handle in-house. Our Remote Hands service gives you access to our team of billing experts who can:
- Set up complex tariff structures
- Create custom reports and dashboards
- Investigate billing discrepancies
- Configure specialised billing rules
- Optimise your billing workflows
Working Hours Service
Our Remote Hands service is available exclusively during UK business hours (9am-5:30pm, Monday-Friday). All response times are calculated within these working hours.
Key Remote Hands Services
Our team can assist with a wide range of billing-related tasks:
Tariff Setup & Management
Expert configuration of complex pricing models, volume discounts, promotional offers, and bundle structures.
Report Customisation
Creation of bespoke reports and dashboards tailored to your specific business intelligence needs.
Issue Investigation
In-depth analysis and resolution of billing discrepancies, rating issues, or unexpected results.
Data Manipulation
Expert handling of complex data migrations, transformations, and corrections when required.
Template Development
Creation of custom invoice templates, email notifications, and portal elements to match your exact needs.
System Optimisation
Review and improvement of your billing processes for maximum efficiency and accuracy.
How Remote Hands Works
Our Remote Hands service is designed to be flexible and responsive to your needs:
Request Submission
Submit your request through our customer portal with details of the task required.
Task Evaluation
Our team evaluates the request and provides an estimate of time and cost involved.
Work Execution
Upon approval, our specialists complete the work within the agreed timeframe.
Review & Handover
We review the completed work with you and provide any necessary documentation or training.
Remote Hands Packages
Choose the Remote Hands package that suits your business needs:
Pay-As-You-Go
£75/hour
Perfect for occasional assistance with specific tasks. No commitment required.
- Minimum 1-hour billing
- 15-minute increments after first hour
- 48 working hours response time
- UK business hours support only
Monthly Retainer
£500/month
Includes 8 hours of remote hands support per month. Perfect for regular assistance.
- Discounted hourly rate (£62.50/hour)
- Unused hours roll over (max 1 month)
- 24 working hours response time
- Priority queue placement
Premium Support
£1,250/month
Comprehensive support with 25 hours per month for businesses with complex needs.
- Discounted hourly rate (£50/hour)
- Unused hours roll over (max 3 months)
- 8 working hours response time
- Same business day priority handling
- Dedicated support specialist
Common Remote Hands Requests
Our customers frequently request help with these tasks:
Complex Tariff Structures
Setting up multi-tiered pricing models, volume-based discounts, or time-of-day variations that accurately reflect your wholesale arrangements and margin requirements.
Bespoke Management Reports
Creating custom reports that provide insights into profitability by service type, customer segment, or geographic region to inform strategic business decisions.
Invoice Template Customisation
Designing and implementing invoice templates with conditional formatting, custom sections, and branded elements that perfectly match your corporate identity.
Dashboard Creation
Building interactive dashboards that visualise key performance indicators, revenue trends, and customer behaviour for at-a-glance business intelligence.
Remote Hands Advantages
The Remote Hands service offers several important benefits for telecoms resellers:
Time Efficiency
Focus on your core business while our experts handle time-consuming billing tasks and specialised configurations
Expert Implementation
Benefit from best practices and optimal configurations developed through years of industry experience
Knowledge Transfer
Learn from our experts as they handle your requests, gradually building your team's internal capabilities
Frequently Asked Questions
How quickly will my Remote Hands requests be addressed?
Response times are calculated during UK business hours (9am-5:30pm, Monday-Friday). Pay-As-You-Go requests are typically addressed within 48 working hours, Monthly Retainer within 24 working hours, and Premium Support within 8 working hours.
What if I need more hours than included in my monthly package?
Additional hours are billed at your package’s hourly rate. We’ll always notify you when you’re approaching your monthly allocation.
Can Remote Hands help with one-off projects like data migration?
Yes, our team can assist with larger projects like data migration, system setup, or major reconfiguration. For substantial projects, we’ll provide a separate project quote.
Do you provide training as part of Remote Hands?
While our primary focus is completing tasks for you, we provide documentation and knowledge transfer for all work completed. Dedicated training sessions can be arranged separately.
Is there a minimum commitment for Monthly Retainer or Premium Support packages?
Monthly Retainer and Premium Support packages require a 3-month minimum commitment, reflecting the dedicated resource allocation.
What happens if I submit a request outside of business hours?
Requests submitted outside UK business hours (9am-5:30pm, Monday-Friday) will be processed when business hours resume. Response time calculations begin from the start of the next business day.
Ready for Expert Assistance?
Let our team of billing specialists handle your complex billing tasks, freeing up your time to focus on your core business. Contact us today to discuss how our Remote Hands service can support your specific requirements.